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FAQs

Can I book an appointment online?

• Yes, we have developed a booking online system in the following page.
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Cancellation Policy

• By scheduling an appointment at Renasanz Salon, guests agree to our cancellation policy.

• A valid credit card is required to schedule an appointment in advance at Renasanz Salon.
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• Guests who cancel within 24-hours of the appointment start time or no-show a scheduled appointment will be charged the deposit of the scheduled service(s) total as a cancellation fee.
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• The cancellation fee will be processed to the credit card on file. The fee is not redeemable for services or products and is non-refundable.
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• We do not wish to charge guests who do not come in to see us! To avoid this fee, please cancel prior to the 24-hour window before your appointment begins.
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What forms of payment do you accept?

•We only accept cash payments at this time.
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Do you have a cancellation policy?

• Yes, we require at least 24 hours' notice for cancellations at no cost. If you need to cancel or reschedule your appointment, please let us know as soon as possible by calling at 030 450 20400 or by writing to info@renasanzsalon.com.

• If you booked online, you can find the cancellation option within the confirmation email.
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Do you have a children's menu?

• Yes, we offer a selection of services for children, including haircuts, styling, and special occasion hairstyles.
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Can I bring my own hair products to my appointment?

• We prefer that you use the products provided by the salon, as we have carefully selected them for their quality and compatibility with our services. If you have a specific product that you would like to use, please discuss this with your stylist.
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Do you offer any discounts or promotions?

• We occasionally offer promotions and discounts for new clients and for certain services. Follow us on social media or sign up for our email list to stay informed about current deals.

• To sign up, you need to opt-in during the checkout process of our online booking system.
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Do you have a loyalty program?

• Yes, we have a corporate perks program for businesses that would like to offer our services to their employees. Contact us for more information at info@renasanzsalon.com.
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Do you offer hair styling for special events?

• Yes, we offer hair styling for special events such as weddings, proms, and other formal occasions. Please let us know the details at info@renasanzsalon.com.
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Do you sell hair products?

• Yes, we have a selection of high-quality hair products available for purchase in the salon. Our stylists can recommend products based on your hair type and styling needs.
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How do I care for my hair after a color treatment?

• We will provide you with care instructions after your color treatment. These may include using a specific type of shampoo and conditioner, avoiding hot water, and refraining from styling your hair for a certain period of time.
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